We value your feedback

As a company we value your honesty in the products we have provided.  We welcome any feedback, so that we can strive to better ourselves as a company.

If you have used our services before please take some time to review us. Honesty is key as we will be using your comments to continually improve our service.

Below is what other customers have said about us.

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Reviews:Leave a Review

Excellent Service and Product

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Reviewed by D Miller on

I found Starline very helpful and professional. When comparing quotes Ben was able to offer me comparable quotes in terms of perforated vs woven secureview screens which was great as I got the higher quality woven screens where I wanted the view totally maintained and the lesser cost perforated ones where I wanted an asthetic appearance at the front of the house but having a darker view was not an issue. They were the only company to be able to offer me this choice. Received the quote within a week of my email request. Had Ben come and talk to me and do a check measure within a week of calling them back to accept the quote and had the installation within three weeks as promised. The guys rang and confirmed that morning, turned up as expected and worked quickly and efficiently. The product looks great and of the four quotes I received this was the best priced for comparable products and in one instance the identical product. I had a privacy screen and flyscreens previously put in by another company who stuffed me around no end - hence why they did not get this job. No issues at all Starline and I will be getting you to quote on my custom front door screen shortly and do the screens for the extension once its built!



Thank you very much. We have received hundreds of similar written comments since instigating our installation client feedback form. All of our installers have this paperwork with them and will ask you to complete it while they are installing or have just finished installing your job. But we always appreciate it when clients take the extra time to visit this page and post a review. So thank you again.

Ben Morris
Managing Director

Happy Customer

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Reviewed by Terence Grey on

After a mishap with measurements and the wrong size gate arriving, a new gate was made and fitted. The quality of the gate and the workmanship are just plain fantastic. I would definitely recommend Starline to friends and family.



Thanks Terence. Shock...it's true...we still make mistakes. However, if you knew the amount of effort we take in identifing potential mistake situations and then multiple actions / rules to minimise these mistakes it would astound most people. We will keep working on minimising these types of errors to get them below our 1% target.

Ben Morris
Managing Director

Happy customer

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Reviewed by Sandi Brett on

Ben and his team did a great job on providing us with security screens. We have an architecturally designed house and were worried that the screens would ruin the look that the architect had craftfully created. We were able to work with Ben to find solutions that looked great and were functional. Ben's recommendation of colour choice was also spot on. The building team cleaned up after themselves and returned to fix minor issues, but ones that would have bothered us if not fixed. We will recommend Starline to others.
Thanks.



Thanks Sandi. We will be featuring your work in our case studies section as yours was the biggest door set I have ever seen let alone tackled. Thankfully our experience in doing "out of the ordinary" and doing it the right way set us up nicely to be able to design and complete your door with the minimum of fuss. Having mechancial engineering qualifications helped too!

Ben Morris
Managing Director

terrible service

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Reviewed by Lynnette Ahumada on

I have been chasing a quote for a while now and still nothing. Even after an email from ben on the 29th of April apologising because i had to follow it up. He said he would have quote completed that evening.....it is the 5th of May and still nothing. Nice to know thst potential clients are of no interest or importance.



House plan quotes! Yes we have a problem with getting to all our house plan quotes done and thank you for pointing it out as this issue has been burning away in the background for a while now. Your scathing review of us has had me thinking "How can we do better?" My response is now listed in the "About Us" section of this website as "house plan quotes" Please visit this section to see what major change Lynnette's feedback and comments have instigated here at Starline Security. I hope we don't let the Lynnette's of the future down in the same way we did for her. I'm sorry,

Ben Morris
Managing Director

Good service and product

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Reviewed by Jenny Kim on

I'm so glad I've chosen Starline as their product quality and service are fantastic.
Very good service with any adjustment and handling with any miscommunication.
I feel safe with all security protection now. :)
Thanks Ben and other sfaffs!
I will definately recommend starline to my family and friends.
Cheers



thanks Jenny. Another good job completed and thanks for offering to recommend us to your family and friends. This is the best recommendation we can get.

Ben Morris
Managing Director

Focused on Customer Satisfaction

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Reviewed by Deb Hoskin on

Starline and their staff live up to their moto "qualityservicevalue". We have had several jobs done by starline to date with more yet to do shortly. Ben as Managing Director is proactively involved in all jobs and lends personal service to his customers. He is on the pulse with the status of work and is focused on the satisfaction of his customers. The quality of the product is superior and our compliments also extend to Harley who carried out the fitment. The finished job looks great and has added value to our property. Competitive pricing in the mix on top of everything else. Ben could not have been more committed or helpful and I just cannot recommend Starline highly enough. Thanks guys



Hi Deb. Thank you for your kind comments. It's great to recieve this type of feedback considering the effort I and my team put in to make everything run as smooth as possible.

Ben Morris
Managing Director

Professional service

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Reviewed by Izabela on

I am very happy with the service, it took just over a week to get my screens. Price is very competitive, screens look really nice. Installation was quick and we didn't even have to be at home. Very professional service.



Thanks Izabela. Another job well done.

Ben Morris
Managing Director

Thankyou

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Reviewed by Helen Mees on

I am very happy with my whole experience - you have been very patient as I decided, the installation went really well, and the secure view doors look wonderful - and work even better than I hoped! I really appreciated David - the installer - he was very helpful, and organised. Minimal stress for me - and he could explain what he was doing clearly so that it made sense. So thankyou to everyone I have dealt with - the most positive experience of the whole renovation! Helen



Thank you Helen for this great review. Make sure you tell all your friends about us. Yes David is a great installer + as he is a building subcontractor he can do other renovation work for you or anyone else as well. He's rather handy. I'm glad we found him. I have told him about your comments and he really appreciates that you gave him a positive review. Nice to see a subcontractor taking pride in their work.

Ben Morris
Managing Director

Looks Great

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Reviewed by Matt Cragg on

Quoted by Mr Cragg

Very happy they way the screens look. Good job. Thankyou



Thanks Matt.

Ben Morris
Managing Director

Very Happy

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Reviewed by Tim Wong on

Quoted by Mr Wong.
Very happy with the service given and time frame job was completed in. Screens look great.
Thankyou



Thanks Tim and Tina. How many times have we done work for you now...3 or 4. It's great to see clients returning and being happy with our work.

Ben Morris
Managing Director

Very Happy

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Reviewed by Donna on

I am very happy with the doors and your installer Rob did a fantastic job. Thankyou very much Starline Security



Thanks Donna. Rob is a good installer and a really nice fella. PS....this feedback and the 2 above feedbacks were all verbal phone feedback that I asked Sharon to get from clients after their installs were completed on Nov 25th. This is very typical of the comments we hear after we've completed the job but we would really appreciate if clients could take the time to post feedback here on this forum. All feedback is posted regardless of whether it is positive or negative - see below!.

Ben Morris
Managing Director

Very disappointed

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Reviewed by Cirrus on

I spent time visiting you at your place and on the same day, I organised a time for a qoute. I was pretty surprised as I was given after hours appointment. I called the next day to confirm time/date and I even found another potential customer for who lives nearby. I took some time off to make sure I will be home on time. I waited and waited, and even called a couple of times, and finally I spoke with someone who totally denied that we had organised a time. He told me perhaps I got the date/time mixed up. I contacted the office today (10/11/2011) and although female staff member remembered my name and phone call, she did not find any formal booking. Unlike the guy that I spoke to, she apologised for what happened. Am I going to recommend Starline Security to friends? Definitely not.



Hi Mr Cirrus I sincerely apologise for missing your quote. After years and thousands of quote bookings we have missed yours. I can only offer excuses (which doesn't really help), however we have just employed Sharon (our new Office Manager who started with us on Monday 7th November). She recognises that she has made a mistake when booking your quote in our CRM system. When you are learning a new system sometimes you make mistakes and Sharon has actually been extremely quick to learn and after only one week is doing what I consider to be a fantastic job. Maybe not with your booking but in general I could not be happier with her work and how fast she is picking things up and how efficient she is. Further, when you rang to confirm and tell me about the other client (who lives nearby) and said you had made a booking that phone call was after hours and came through to me on my mobile. I cannot look and check in our client booking system while driving and just assumed that Sharon, or my wife Kathy, had made a booking with you for the next day. When we missed your quote and you rang (6:12pm) and rang (6:26pm,6:27pm & 6:31pm) I called you back at 8:04pm and said that I was sorry but that I did not have you down on my list of scheduled quote bookings for that day but that I would get the office to check in the morning and re-schedule if possible. You told me not to bother! It is disappointing to miss quotes like this and upset clients and while we do everything we can to train staff to eliminate mistakes like this, staff do sometimes make mistakes (especially on their first or second day after starting with us) and we hope that all past or future clients recognise this for what it is. A mistake that we are very sorry for...

Ben Morris
Managing Director

No more rueing the day!

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Reviewed by Cheryl Franklin on

Hi,
I just wanted to give you some 'Feedback' on Rob's EXCELLENT workthat he did for me today.
He wasn't late. He is a very pleasant youg man, who worked quietly and efficiently. My newly screened balcony door and 2 windows look BRILLIANT and I'm VERY pleased that I used your Company.
Your prompt reply to my request and eagerness to juggle your jobs/tradesmen to work in with me, was much appreciated.
I won't hesitate to use you again and recommend you to others.
(Earlier in the year, I used 'another Company' to install a new, screened security front-door, and new blinds in the lounge room, kitchen and bedroom. Their work was badly done, and I'm still rueing the day I chose their services!!) MANY THANKS again, Cheryl F.



Thanks Cheryl. Most appreciated.

Ben Morris
Managing Director

Great service

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Reviewed by Darren and Sheree Ross on

We just had our house fitted with Starline security mesh screens and they look fabulous.
Hardly notice them and the service was great too. The installers were very careful around the house as well.
Very happy customer.



Thank you Darren & Sheree. It was a pleasure.

Ben Morris
Managing Director

Fast and Efficient

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Reviewed by Rob Winkler on

Hi,

Thanks for doing a great job with our screens. Bradley is fast and efficient as well as having a very pleasant manner.

Thanks again for your highly efficient service - I'd have no hesitation recommending you.

Regards

Rob Winkler



Thanks Rob. That's more like us. Sounds like Brad has been listening to me during my many lectures (called meetings) about what good customer service means. Good to see

Ben Morris
Managing Director

Not what I expected!

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Reviewed by Mark McAllister on

{client email reply} This will be fine as long as you are on time, This will be the forth go at installation and I would be unwilling to wait around anymore when I should be working. When we agreed to work there were 2 dates scheduled, ! to do some woodwork & 1 to fit screens ,this sounded great. Since then we have had 1 for wood work, 1 for 3 screens, 1 No Show, 1 attempt at installing the front door screen and 1 now to finish job. Not exactly what we thought the process would be like.
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Hi Mark, Would like to come and complete the work on your installation on Thursday Morning the 11th of November between 7-730am. Please confirm this is Ok.



OUCH... Negative Feedback! Mark didn't actually post this - just emailed his frustration to me - but I felt all feedback, both good and bad, should be posted. Mark's Custom Steel entry door was a difficult one but despite our best efforts we did take 4 times to get this one right [as stated job should have taken 2 times - one for carpentry work and one for install of steel grilles and door]. So what happened? Site visit 1: Entry door carpentry work & check measure completed - all good. Site visit 2: The custom steel door didn't arrive in time so we installed the steel grilles (Marks reaction: where's my door?). Site visit 3: Install door - the bug strip was 50mm too short and couldn't be fitted to the door and another piece needed re-doing.(Marks reaction - not another site return needed). Site visit 4: Finally Finish. As for the "no show", I am not aware of a no show but we'll accept this punishing review in full. Believe me I don't like reviews like this. But then we need to know if, when and where we are letting clients down so I and my team knows about it and I can push through further improvements to ensure mistakes are kept to an absolute minimum in the future. Thanks Mark.

Ben Morris
Managing Director

Excellent service

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Reviewed by Belinda Lehn on

Thank you Starline for another excellent job done. This is the second time you have put in screens for us and we have again been very happy with the service. You were well under the other quotes we received for the first job we had done so it was nice not to have to worry about getting comparison quotes for the second job, and we were happy with the price. Very prompt service from start to finish and Ben even spent time adjusting our first set of door screens to ensure we had a perfect fit. We would recommend Starline to our friends.



Thanks Belinda. Great Quality, Great Service and Great Value is what we will always strive to provide. We hope you recommend to lots of your friends so, they to, can experience the Starline difference.

Ben Morris
Managing Director

Expect positive referrals

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Reviewed by Graeme Martin on

Just advising final payment for this invoice has been made on 13 November via direct deposit. Thank you for great service and a great product. We have been very disappointed with other trades we have had on site so it was refreshing to have such prompt courteous service. You can expect many positive referrals from us in the future.



Graeme Martin



Thanks Graeme. We get a lot of referrals from prior clients and we feel this is the best thanks we can get.

Ben Morris
Managing Director

Very Satisfied customer

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Reviewed by Merle Walsh on

I rang on a public holiday and asked for a quote and received about 4 different quotes for the different products in the range within one hour.

Naturally I gathered quotes from 3 other companies and some took up to a week to get back to me and some never did!!!

The customer service I received from everyone in this company was fantastic and my windows and doors in my new home look fabulous.

I am in an industry where sales ans customer service are our priority so I am very pleased to have dealt with a company that has not only sold me a quality product at a realistic price but also gave me the highest customer service that I expect.

Thank you for a great job



Ok. Wow - thank you. Need I say more! ....A note on public holidays:- Our sales staff 'sometimes' work public holidays as there is substantially less vehicle traffic on these days. It makes getting around to everyone on time much easier. However, I don't make it compulsory to work public holidays but instead give staff the option to take another "better day for them" in lue. (I think the fancy Human Resources term for this is "workplace flexibility") We also don't religiously "man the phones" on public holidays so you may get the answering machine.

Ben Morris
Managing Director

Repeat Customer

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Reviewed by Ksandra on

Starline installed all of the security and fly screen windows and doors to my home 3 years ago. After completing renovations just recently, both Ben and Bradley again, quoted and installed additional security screens. I had a security screen that was left over from the renovations. When Ben was quoting, he checked the size and it fitted perfectly into a window that only had a fly screen. Ben removed the fly screen and fitted the security screen on the spot. Thank you Ben and Bradley for a prompt and quality service in both instances.



It's been a pleasure Ksandra. Thank you.

Ben Morris
Managing Director



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