Our Policies

  • Order Go-Ahead Policy

Orders are considered go-ahead to proceed by you and are considered irrevocable if you have done any of the following:

  1. Signed the order.  So do not sign our quote if you do not 100% definitely wish to proceed.  Cancellation of a signed order is possible up until the point that any size or type of deposit is paid.
  2. Paid a deposit to us of any amount. Once a deposit has been paid our no cancellation policy comes into effect.  This is because ALL of the products that we sell are 100% custom made and cannot be returned and resold to anyone else.  In addition to this it is possible that within 30min of you placing your order and deposit with us we have placed an irrevocable order with our supplier and in most cases even paid in full for your order.  Consequently we have a no cancellation policy as soon as you place your deposit with us. 
  • No Cancellation Policy

  1. Once a deposit has been paid we have a no cancellation or order alteration policy.  You will be required to proceed with the order as placed in full and to pay for the order in full.  Please refer to our terms and conditions attached with regards to our order cancellation policy.
  • Order Confirmation Policy

  1. It is our clients responsibility to confirm any and all details of any order they place with us.  It is our clients responsibility to confirm all of these details in writing to us at order placement and to re-confirm your order details with our check measurer.  If you fail to inform or confirm your order with our check measurer of the below details we will not be held responsible for failing to read your mind.  Also you cannot change your mind after check measure has been completed and you have placed your deposit.
  2. Security and Insect screens and doors
    1. Position: Where in your home is the screen / door being installed?
    2. Colour: both Frame Colour and Infil Colour to be confirmed by you at order and check measure. Dulux or Interpon Powder Coat colours only.
    3. Type of screen or door- eg Insect Screens - Basic or Welded | Diamond - Basic or Welded | SecureView | Hard Core G2 | Steel bars - vertical with one G6 pattern in centre of bar | Any special requirements | Midrail Heights | Bar positioning | Pattern or Design type | If you have any special requirements that are not clearly written down on your quote and are totally unabiguous then it is your responsibilty to tell us in writing what your order is.  We are hear to help and do our best to detail on our quotes and on our invoices but we cannot change the product type once installed to your home and changing your mind is not allowed.
    4. Any Special options: example | Outswing fire exit - side or top hinge | Hopper hatch positions | hinge colours | position of insect screen channel |
    5. Insect screen type - eg Standard | Paw Proof | Midgee Mesh | UltraVue | Patio and Pool | or if no insect screen is required you must tell us in writing...please!!!!
  3. Style of product | Blinds | Shutters | Security | Insect screens etc.
  4. Once again - any special requirements.  Make no assumptions - confirm everything with us in writing - preferrably via email to contact@starlinesecurity.com.au

Please refer to our full terms and conditions attached for any further information.