WARRANTY, MAINTENANCE AND CALLOUT FEES INFORMATION FOR SCREENS & SHUTTERS

 

CALLOUT FEES AND CHARGES


Where any product supplied by the Starline Security is deemed NOT covered by a supplier warranty a CALLOUT FEE will apply.   This fee is dependent upon travel distance, time on site and on the degree of validity of the warranty claim but can be no more than $150 plus product and parts.

FAQ:  "I thought it was warranty.  I don't think it is fair that you are charging me this callout fee?".  While we understand that it may be difficult for our clients to determine whether a situation may or may not be covered under warranty there are some clear indicators where a product will not be covered under warranty.  Please assume that all technician visits are not covered under warranty and prepare yourself to be charged a callout fee.  The vast majority of technican callouts are not warranty but instead general service items.  Just like a car needs regular servicing, so do our products, and failure to conduct regular and required servicing of your product will more than likely result in a warranty claim being denied.

  1. Physical damage.  If a product is physically damaged in any way it will not be covered under warranty.  Saying "It just broke by itself" will not suffice.  Sorry.
  2. The product is not actually faulty.  Examples of this include but are not limited to:
    1. A sliding door has fallen off it's tracks.  This is a common occurance with modern insect and security doors and clients need to learn how to put a sliding door back on it's runner.  We can email you instructions on how to do this.  Please call or email us.  Thanks.
    2. House movement.  Misaligned locks due to house movement is not covered under warranty.
    3. The face of a sliding door lock is broken.  This occurs when someone slams a sliding door shut with too much speed or force.  This is considered physical damage.  Please close sliding doors with care.
    4. Bent door closer arms or the top hinge has broken when a hinged door it fitted with a door closer. This occurs when clients pull on a hinged door to close it faster than the door closer would normally close the door.  Do not do this.  Wait!  Let the door closer do it's job to bring the door closed.  If assistance is needed to close the door fully then maintenance is required not force.  If you need to force a door closed it has a problem.  Please call us and we will come out and fix it.
    5. Intermittent problem.  If our technician can find no fault with the product and cannot, despite their best efforts, cause the internittent problem to occur they will conduct a general service and maintenance procedure on the product.  In this situation the callout fee will apply.

 


General Warranty


Starline Security agrees to abide by the “Consumer Guarantee Applying to Goods” as set out by the Office of Fair Trading. In doing so Starline Security urges the consumer to ensure that they have read the product disclosure statement of any product intended for purchase to ensure that the product is suitable for the consumer’s intended use. In addition to the consumer guarantee Starline Security expressly warrants each product to be free from fault for a period of 12 months from the date of purchase except where goods have been misused or wilfully damaged or worked on or tampered with by any person not authorised by this company to do so. It is also a condition that the care and maintenance advice for the product has been adhered to.


Where any product supplied by the Starline Security is covered by a supplier warranty for a period greater than 12 months then the company agrees to assign that warranty to the purchaser.
All warranties offered herein are non transferable and only apply where the goods have been paid for in full. Proof of purchase will be required in determining liability for any warranty claim.
Starline Security strives to provide the best products manufactured from only quality components, however no warranty or guarantee is offered on the performance of any product in the event of wilful damage or misuse.

All warranties offered herein are non transferable and only apply where the goods have been paid for in full. Proof of purchase will be required in determining liability for any warranty claim.
Starline Security strives to provide the best products manufactured from only quality components, however no warranty or guarantee is offered on the performance of any product in the event of wilful damage or misuse.

CARE AND MAINTENANCE OF YOUR POWDER-COATED PRODUCTS

The effects of ultra violet light, pollution, dirt, grime and salt deposits are detrimental to a powder-coated surface as they accumulate over time. To comply with warranty requirements and extend the life of your Barrierscreen products a very simple maintenance program should be implemented.
As a general rule, cleaning of the powder-coated surface must take place regularly. However in areas where pollutants are more prevalent, especially in coastal or industrial areas, a cleaning program should be carried out on a more frequent basis. See Definitions of Environments and Maintenance Intervals below.


To clean the powder-coated surface:
Carefully remove any loose deposits with a wet sponge.
Use a soft brush or cloth (non abrasive), and a mild household or carwash detergent to remove other deposits. Do not use steel wool, scrapers, scouring liquids or powders as they will permanently scratch the coated surface. Rinse off with clean water.


Please note that detergents that recommend the use of gloves when handling should be avoided as this is a good indication that the detergent is harsh, and therefore unsuitable for cleaning the powder-coated surface.


Should you wish, a Secureview screen cleaning mitt is available at $29.50 including postage and handling. The Secureview screen cleaning mitt was specifically designed for cleaning powder-coated surfaces and will extend the expected life of your screen products.


CARE AND MAINTENANCE OF YOUR INTERNAL SHUTTERS


The effects of ultra violet light, pollution, dirt, grime and salt deposits are detrimental to the components of internal shutters as they accumulate over time. To comply with warranty requirements and extend the life of your shutters a very simple maintenance program should be implemented.
As a general rule, all shutters require regular dusting. However in areas where pollutants are more prevalent, especially in costal or industrial areas, a cleaning program should be carried out on a more frequent basis. See Definitions of Environments and Maintenance Intervals below.


DEFINITIONS OF ENVIRONMENTS AND MAINTENANCE INTERVALS


MILD: Being rural, away from the coast and remote from industry and urban activity.
( 6 Months Maximum )
MODERATE: Being mainly urban, inland away from heavy industrial activity.
( 3 Months Maximum )
SEVERE: Being coastal or marine, within 15kms of the coast or subject to salt deposition. Close proximity to industrial activity.
( 2-4 Weeks Maximum )


INDIVIDUAL PRODUCT WARRANTIES


SECUREVIEW


CARE & MAINTENANCE
Please follow the “Care and Maintenance of Your Powder-Coated Products” guide.
Should you wish a Secureview screen cleaning mitt is available at $29.50 including postage and handling. The Secureview screen cleaning mitt was specifically designed for cleaning powder-coated surfaces and will extend the expected life of your Barrierscreen products.


WARRANTY
Installation 12 months
Assigned Manufacturers Warranty 11 Year Secureview Warranty.
Powder-Coating 3 Years
Locks, rollers and closers 12 months unless a component manufacturer warranty specifies a period greater than 12 months (warranty periods over 12 months will apply to that component only)
All other components 12 months


DIAMOND GRILLE PRODUCTS AND FLYSCREENS


CARE & MAINTENANCE
Please follow the “Care and Maintenance of Your Powder-Coated Products” guide.


WARRANTY
Installation 12 months
Powder-Coating 3 Years
Locks, rollers and closers 12 months unless a component manufacturer warranty specifies a period greater than 12 months (warranty periods over 12 months will apply to that component only)
Structural 3 years
Fly Screening 5 year warranty against perishing only applies to our flyscreens.


Xceed PRODUCTS


CARE & MAINTENANCE
Please follow the “Care and Maintenance of Your Powder-Coated Products” guide.


WARRANTY
Installation 12 months
Powder-Coating 3 Years
Locks, rollers and closers 12 months unless a component manufacturer warranty specifies a period greater than 12 months (warranty periods over 12 months will apply to that component only)
Components 2 Years
Structural 7 Years


ALUMINIUM SHUTTERS


CARE & MAINTENANCE
Please follow the “Care and Maintenance of Your Powder-Coated Products” guide.


WARRANTY
Installation 12 months
Powder-Coating 3 Years
Locks, rollers and closers 12 months
Components 2 Years
Structural 5 Years

 

 

BASSWOOD SHUTTERS


CARE & MAINTENANCE
Please follow the “Care and Maintenance of Your Internal Blinds” guide.
Regular dusting of the shutter will ensure no build up of dust and grime occurs. Any other form of washing of the blinds is not recommended. It is recommended that the slats be rotated on a regular basis to ensure that any natural fading of the blinds occurs evenly.


WARRANTY
Installation 12 months
Components 5 Years
Shutter panels 5 Years
*This warranty does not cover normal weathering which may cause coloured surfaces to fade or darken over time.


CELLUCA, FAUXWOOD or PVC SHUTTERS


CARE & MAINTENANCE
Please follow the “Care and Maintenance of Your Internal Blinds” guide.
Regular dusting of the shutter will ensure no build up of dust and grime occurs. If required wipe stains with a soft cloth soaked in very mild soapy water, sponge clean and dry. Any other form of washing of the shutters is not recommended. It is recommended that the slats be rotated on a regular basis to ensure that any natural fading of the shutters blades occurs evenly.


WARRANTY
Installation 12 months
Components 5 Years
Assigned Manufacturers Warranty 20 or 25 Years depending upon type
*This warranty does not cover normal weathering which may cause coloured surfaces to fade or darken over time.